Customer Success talent

Are you capable of guiding new clients through their onboarding, providing ongoing support, and ensuring their success with our product? Are you passionate about delivering exceptional customer service?

We are looking for new talents within our Customer Success team! This vacancy is for different roles in the CS team; more experienced ones but also starter level.
Together, we will find the right match!

So are you fluent in Dutch and English and are you looking for a challenging role in a young company with growth opportunities and a good salary? Are you available between 24 and 40 hours a week to work in our head office in Rotterdam?

Then you are the one we're looking for! 🔍

Full-time · Parttime Rotterdam

About us

At Virtual Vaults, we are passionate about M&A dealmaking and with our SaaS solutions we are revolutionizing the way businesses operate.

Our innovative products empower organizations to streamline their processes, enhance productivity, and ultimately, achieve their goals. We are a fast-growing company with a vibrant, collaborative culture that encourages creativity, growth, and success.

About the position

As a member of the Customer Success team, you are the primary contact for our (inter)national customers and therefore the business card of our company.
Customers are your number one priority and familiarizing users with our platform is something you are cut out for. You’ll play a crucial role in supporting our customers during their projects on our platform, you will advise them and help them grow.

Working in the Customer Success team also means you will work closely with different teams like Sales, Marketing and DevOps, to achieve the most impact for our customers.
We focus on the complete customer journey, ensuring a smooth process and helping our customers during every step of their project.
We're dedicated to being customer-centric, focusing on understanding their needs and advising them use our product effectively.

You will analyze customer situations when they require your help and expertise. Your strength lies in identifying their challenges and collaboratively finding effective solutions.

We are looking for enthusiastic, proactive, problem solvers who are not afraid to start a conversation.
Someone who has no problem adapting to changing customer needs, open to new challenges and embraces a dynamic work environment.

This role also requires excellent communication skills, both verbally and in writing. You will interact with customers through various channels, including email, phone, and video calls.

You're a match for us! Why? Here's what you bring to the table

You are fluent in Dutch and English, both orally and written.

You are a starter or already have experience within Customer Success.

Our team consist of multiple layers in which different talent is employed.

You like to work in a team, but you can also work independently.

A passion for helping customers achieve success.

Strong interpersonal and communication skills.

Problem-solving mindset and good analytical skills.

Flexibility to work in a fast-paced, evolving industry.

You can easily switch between different computer systems (Office 365, Virtual Vaults platform, Zendesk).

We're a match for you! Why? Here's what we offer

We have delicious coffee☕, great colleagues, and are easily accessible by both car and public transport. We organize fun company outings, such as "Vrienden van Amstel Live", "Groots met een Zachte G", and you missed the anniversary trip to Valencia, but the next celebration is already coming up!

Let's be honest, you also want a good salary, and you'll get that.

Flexible working hours. We enjoy working together in the office, but you can also work hybrid when needed.

25 vacation days and 1 "non-sick day" every six months.

Daily fresh fruit and a varied lunch at our beautiful office in Rotterdam.

Fully paid pension with the option to save extra yourself.

Training budget for professional growth and development.

Travel expense reimbursement.