About us
At Virtual Vaults, we are passionate about M&A dealmaking and with our SaaS solutions we are revolutionizing the way businesses operate.
Our innovative products empower organizations to streamline their processes, enhance productivity, and ultimately, achieve their goals. We are a fast-growing company with a vibrant, collaborative culture that encourages creativity, growth, and success.
About the position
As a member of the Customer Success team, you are the primary contact for our (inter)national customers and therefore the business card of our company.
Customers are your number one priority and familiarizing users with our platform is something you are cut out for. You’ll play a crucial role in supporting our customers during their projects on our platform, you will advise them and help them grow.
Working in the Customer Success team also means you will work closely with different teams like Sales, Marketing and DevOps, to achieve the most impact for our customers.
We focus on the complete customer journey, ensuring a smooth process and helping our customers during every step of their project.
We're dedicated to being customer-centric, focusing on understanding their needs and advising them use our product effectively.
You will analyze customer situations when they require your help and expertise. Your strength lies in identifying their challenges and collaboratively finding effective solutions.
We are looking for enthusiastic, proactive, problem solvers who are not afraid to start a conversation.
Someone who has no problem adapting to changing customer needs, open to new challenges and embraces a dynamic work environment.
This role also requires excellent communication skills, both verbally and in writing. You will interact with customers through various channels, including email, phone, and video calls.
You're a match for us! Why? Here's what you bring to the table
You are fluent in Dutch and English, both orally and written.
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You are a starter or already have experience within Customer Success.
Our team consist of multiple layers in which different talent is employed.
You like to work in a team, but you can also work independently.
A passion for helping customers achieve success.
Strong interpersonal and communication skills.
Problem-solving mindset and good analytical skills.
Flexibility to work in a fast-paced, evolving industry.
You can easily switch between different computer systems (Office 365, Virtual Vaults platform, Zendesk).
We're a match for you! Why? Here's what we offer
Every month you'll receive a competitive salary and pension for later.
25 vacation days and 2 non-sick days.
A laptop provided by the company.
A very challenging position in which you get the opportunity to develop your advisory skills in various areas.
Being part of a dynamic and vibrant team of dedicated professionals, passionate about what they do.
Working within a fast growing, informal and no-nonsense organization.
Opportunities for professional growth and development.
Let's meet.
Join us at Virtual Vaults and be a part of the team that’s changing the world of dealmaking.
If you're enthusiastic, driven, and ready to launch your career in the SaaS industry, we'd love to hear from you.
